General FAQ's
1. HOW IS MY PRICE DETERMINED?
The price is determined by considering three factors: the product itself, the number of ink colors used, and the total quantity ordered. Additional customization, such as personalization or special requests, may also impact the price. To optimize your savings, increasing the order quantity and/or reducing the number of ink colors can be beneficial.
TOP-NOTCH QUALITY
We provide high-quality silkscreen, HTV, Vinyl,Sublimation and Embroidery customization, with meticulous attention to detail, ensuring a flawless result.
REAL, SUPPORTIVE STAFF
Our knowledgeable team of apparel experts and dedicated personal account managers are here to assist you every step of the way.
2. WHAT IS THE MINIMUM ORDER QUANTITY?
For most of our screen printed and embroidery items, you must order in bulks of 12. However, certain custom items may require a minimum of one of more order quantity. If a product has minimum quantity restrictions, it will be clearly indicated on the product page. If you have any questions about minimum quantities, feel free to contact us directly.
3. CAN YOU HELP ME WITH MY DESIGN?
Certainly! Our professional graphic designers are ready to assist you in creating the coolest gear for you and your friends. We offer new design concepts and initial revisions for free. Contact us via email or phone, and our dedicated customer service representatives will be happy to help you.
4. CAN I USE MY DESIGN WITH DIFFERENT PRODUCTS, COLORS, OR STYLES?
Absolutely! You can use your design with multiple products, colors, or styles. To discuss the specifics of your order and how it may affect the price, we recommend reaching out to one of our customer support representatives. They will provide the necessary guidance and assistance.
5. I'VE PLACED MY ORDER, WHAT'S NEXT?
Once you've placed your order, our design team and customer service team will carefully review it to ensure your design is perfect and ready for production. We thoroughly check all orders for any errors. Before processing your actual order, you will receive an email with a proof for your review.
6. WHEN WILL I RECEIVE MY ORDER?
Rest assured, your order is guaranteed to arrive on time based on your desired delivery date. You can check the scheduled shipping date in your order confirmation or by logging into your account. If you have any questions, feel free to contact us. Rush service is also available upon request for a extra fee.
7. CAN I PAY WITH A CHECK OR PURCHASE ORDER?
No, we do not accept checks however we do have other payment options for our wholesale customers. We require payment through a major credit card or PayPal or through the Department of Board of Education we are listed and have a vendors ID number.
8. WHAT IF I HAVE A PROBLEM WITH MY ORDER?
If you encounter any questions or concerns regarding your order, please don't hesitate to reach out to our customer service team. You can contact us via email or phone, and we'll be happy to assist you promptly.
9. WHERE IS ILLUMINATED VISIONZ LOCATED?
IVZ is situated in Brooklyn, NY. We proudly carry out printing, sorting, and shipping operations for thousands of valued customers nationwide. We are deeply rooted in our local community and foster strong partnerships both locally and nationally.
The price is determined by considering three factors: the product itself, the number of ink colors used, and the total quantity ordered. Additional customization, such as personalization or special requests, may also impact the price. To optimize your savings, increasing the order quantity and/or reducing the number of ink colors can be beneficial.
TOP-NOTCH QUALITY
We provide high-quality silkscreen, HTV, Vinyl,Sublimation and Embroidery customization, with meticulous attention to detail, ensuring a flawless result.
REAL, SUPPORTIVE STAFF
Our knowledgeable team of apparel experts and dedicated personal account managers are here to assist you every step of the way.
2. WHAT IS THE MINIMUM ORDER QUANTITY?
For most of our screen printed and embroidery items, you must order in bulks of 12. However, certain custom items may require a minimum of one of more order quantity. If a product has minimum quantity restrictions, it will be clearly indicated on the product page. If you have any questions about minimum quantities, feel free to contact us directly.
3. CAN YOU HELP ME WITH MY DESIGN?
Certainly! Our professional graphic designers are ready to assist you in creating the coolest gear for you and your friends. We offer new design concepts and initial revisions for free. Contact us via email or phone, and our dedicated customer service representatives will be happy to help you.
4. CAN I USE MY DESIGN WITH DIFFERENT PRODUCTS, COLORS, OR STYLES?
Absolutely! You can use your design with multiple products, colors, or styles. To discuss the specifics of your order and how it may affect the price, we recommend reaching out to one of our customer support representatives. They will provide the necessary guidance and assistance.
5. I'VE PLACED MY ORDER, WHAT'S NEXT?
Once you've placed your order, our design team and customer service team will carefully review it to ensure your design is perfect and ready for production. We thoroughly check all orders for any errors. Before processing your actual order, you will receive an email with a proof for your review.
6. WHEN WILL I RECEIVE MY ORDER?
Rest assured, your order is guaranteed to arrive on time based on your desired delivery date. You can check the scheduled shipping date in your order confirmation or by logging into your account. If you have any questions, feel free to contact us. Rush service is also available upon request for a extra fee.
7. CAN I PAY WITH A CHECK OR PURCHASE ORDER?
No, we do not accept checks however we do have other payment options for our wholesale customers. We require payment through a major credit card or PayPal or through the Department of Board of Education we are listed and have a vendors ID number.
8. WHAT IF I HAVE A PROBLEM WITH MY ORDER?
If you encounter any questions or concerns regarding your order, please don't hesitate to reach out to our customer service team. You can contact us via email or phone, and we'll be happy to assist you promptly.
9. WHERE IS ILLUMINATED VISIONZ LOCATED?
IVZ is situated in Brooklyn, NY. We proudly carry out printing, sorting, and shipping operations for thousands of valued customers nationwide. We are deeply rooted in our local community and foster strong partnerships both locally and nationally.